Bug 154412 - Software crashes repeatedly
Summary: Software crashes repeatedly
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
7.4.6.2 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2023-03-27 10:50 UTC by leticia
Modified: 2024-04-30 03:14 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


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Description leticia 2023-03-27 10:50:11 UTC
Description:
Updated LibreOffice to 7.5.1.2 and have experienced 4 crashes within 30 minutes of use. It's impossible to use, actually. This is on Windows 11.

Steps to Reproduce:
1.Open Writer
2.Start work
3.Do anything... crashes at regular intervals. Can't see the trigger.

Actual Results:
File and data loss. Continual file recovery.

Expected Results:
Software shouldn't crash constantly.


Reproducible: Always


User Profile Reset: No

Additional Info:
Version: 7.5.1.2 (X86_64) / LibreOffice Community
Build ID: fcbaee479e84c6cd81291587d2ee68cba099e129
CPU threads: 16; OS: Windows 10.0 Build 22621; UI render: Skia/Vulkan; VCL: win
Locale: en-AU (en_AU); UI: en-US
Calc: CL threaded
Comment 1 m_a_riosv 2023-03-27 11:18:42 UTC
Please test with a clean profile, Menu/Help/Restart in Safe Mode
Comment 2 QA Administrators 2023-10-01 03:17:41 UTC Comment hidden (obsolete)
Comment 3 ilya.y.komarov 2023-10-01 16:38:11 UTC
Hello, I've reproduced this bug in Libre office:

Version: 7.6.2.1 (X86_64) / LibreOffice Community
Build ID: 56f7684011345957bbf33a7ee678afaf4d2ba333
CPU threads: 8; OS: Windows 10.0 Build 19045; UI render: Skia/Vulkan; VCL: win
Locale: en-CA (en_CA); UI: en-US
Calc: CL threaded

and 

Version: 24.2.0.0.alpha0+ (X86_64) / LibreOffice Community
Build ID: cba8c933d1ff2e31ec55544f46d6fff99e8a5ccd
CPU threads: 8; OS: Windows 10.0 Build 19045; UI render: Skia/Vulkan; VCL: win
Locale: en-CA (en_CA); UI: en-US
Calc: CL threaded


All seems to work steady and no crashes appear after 1 hr. of working and Writer being open.


Edition	Windows 10 Pro
Version	22H2
Installed on	‎2021-‎03-‎11
OS build	19045.3448
Experience	Windows Feature Experience Pack 1000.19044.1000.0
Comment 4 QA Administrators 2024-03-30 03:14:26 UTC Comment hidden (obsolete)
Comment 5 QA Administrators 2024-04-30 03:14:22 UTC
Dear leticia,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp